Shipping & Return Policy


Thank You for ordering with What In The Hair!

Attention!!! Please read the entire shipping policy. We are not liable for lost or stolen packages once they are signed for. ALL shipments will require a signature for delivery.

Please examine your package before signing for it.
Note: We ship in three different packages. (Flat rate envelopes or Paks & medium boxes) via FedEx, UPS, or USPS.

Please note that the shipping time frame during sales extends to 7-14 business days. Once your order is placed we will not cancel or refund any pending orders.

IMPORTANT NOTICE

What In The Hair isn’t responsible for any lost/damage packages. A signature is required on all packages to avoid stolen shipments. We will not issue any refunds if your package is returned to What In The Hair. We will contact you once your package arrives for reshipment. 

  • Flat rate envelope:

    If the package is evenly flat, please refuse the package.

    Flat Paks:

    If the Pak seems flat or deflated, please refuse the package.

    Medium/large boxes:

    This is a What In The Hair box within the shipping box.

    Hold package firmly (holding both boxes together) shake to detect that the content is inside. If it seems hollow, refuse the package.

  • You may incur additional charges via international custom charging policy. You are responsible for these charges whereas What In The Hair’s shipping cost covers only the importation of your order into your country.

  • ALL SALES ARE FINAL. NO REFUNDS. Allow 3 TO 5 days to process and ship your order. All Orders will require a signature for delivery. No Exceptions!

    UPON APPROVAL OF MANAGEMENT

    You may exchange for the same purchase price if contacted within 3 business days of delivery. Hair must be in the original state cannot be altered and must be returned in original packaging. There is a $20 restocking fee for ALL exchanges.

  • We only ship product to confirmed addresses.  If the shipping address is not the same as the billing address connected with you ATM/Debit/Checking Account, it will not confirm. Shipping inside the US may take 3-7 business days. We only ship Monday – Friday. For shipping outside the US please allow 6 to 10 business days. All shipping fees will be $20 Flat Shipping Rate, shipping outside the US $25 per bundle including taxes as well.

    Please note that the shipping time frame during sales extends to 7-14 business days. Once your order is placed we will not cancel or refund any pending orders.